I loved the moment in the ITV debate between Boris Johnson and Jeremy Corbyn when they suggested leaving a pot of damson jam and a copy of “A Christmas Carol” for each other under the Christmas tree. The room broke into mellow laughter and peace and goodwill were restored, despite what had been a fairly […]

Silence in communication

“Silence is a source of great strength“ – Lao Tzu, 6th century Chinese philosopher. How do you react when a conversation falls silent? Blind panic? Make an excuse and a swift exit? Silence is supposed to be golden but sometimes we need help to use it effectively in our communication rather than avoiding it at all […]